Multi-Channel Ticketing
Tickets created from email, WhatsApp, phone, chat, and web forms — all in one unified queue with priority-based routing.
SLA Management
Define response and resolution SLAs by priority and category. Automatic escalation alerts when SLAs are at risk.
Knowledge Base
Self-service portal with searchable articles, FAQs, and guides. Reduce ticket volume by empowering customers to find answers.
AI Chatbot
24/7 AI chatbot that answers common questions, creates tickets, and escalates to human agents when needed.
Satisfaction Surveys (CSAT)
Automatic post-resolution surveys. Track CSAT scores by agent, category, and time period. Identify improvement areas.
Support Analytics
Ticket volume trends, response times, resolution rates, agent workload, and customer satisfaction dashboards.
